We must hear from you in 24 hours from picking up box , if items were missing or in poor condition. We will refund those items. No questions asked. 
We also need to respect our drop off sites wishes, in which they would like you to pick up your box within 24 hours from drop off. 
If you cannot make it for some reason, please call them directly to hold it or let them know when you are coming. If they do not hear from you, they will donate to a worthy cause.
This is more important in the summer with so many perishable items. 
Thank you.